Refund & Return Policy

Last Updated: 03 May 2026

At dudo, we turn personal artwork into unique 3D creations. Because every single figure we manufacture is completely custom-made based on your uploaded drawing, our refund and return policies differ from standard e-commerce stores.

1. The Custom Goods Exemption (No Standard Returns)

Under European Union Consumer Rights legislation, the standard 14-day right of withdrawal does not apply to the supply of goods made to the consumer’s specifications or clearly personalized.

Because your dudo figure is custom-manufactured specifically for you, all sales are final once the manufacturing process has commenced. We do not accept returns or issue refunds for "change of mind" or if you simply do not like the final artistic interpretation of the drawing.

2. Order Cancellations

We understand that mistakes happen. If you placed an order by accident or selected the wrong file, you must contact us immediately.

• Cancellations and full refunds are strictly at the discretion of S.C.B. Digiworks Limited.
• We can only grant a cancellation if the 3D printing and manufacturing process has not yet started. Once the file is sent to the printers, the order cannot be canceled.

3. Damaged or Defective Items

The risk of loss and title for items purchased passes to you upon delivery to your specified address. We pack our figures carefully, but transit damage can occasionally occur. If your item arrives physically broken or genuinely defective, please follow these steps strictly:

• The 48-Hour Window: You must contact us at support.dudo3d@gmail.com within 48 hours of the tracked delivery time.
• Required Proof: You must provide clear, timestamped photographs of the broken item and the original packaging exactly as it was received.

Upon reviewing the evidence, if the damage is verified to be a manufacturing defect or transit damage, we will offer a replacement of the exact same figure or a refund at our discretion.

4. 3D Printing Variations (Not Defects)

Please note that 3D printing is a unique manufacturing process. The following characteristics are natural parts of the process and are not considered defects eligible for a refund:

• Layer Lines: Visible horizontal lines resulting from the additive manufacturing process.
• Artistic Adaptation: Translating a 2D drawing into a 3D physical object requires our AI and software to make structural assumptions (e.g., adding thickness to legs so the figure can stand). The final model is an interpretation, not a flawless duplicate.
• Minor Color Shifts: Slight variations in plastic filament batches.